Nerd Wallet : Talkdesk Contact Center

Saturday, November 2, 2019

Talkdesk Contact Center

Armed with real-time and historical metrics supervisors and agents alike can now take data-driven steps to improve their customer service quality. Talkdesk analyzed data from over 1800 customers to.

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Talkdesk CX Cloud is a new kind of cloud contact centeran end-to-end customer experience solution that combines enterprise scale with consumer simplicity.

Talkdesk contact center. Comprehensive contact center capabilities for the Salesforce experience Bring your marketing sales commerce service and IT team. Talkdesk Vacation Now transitions contact centers to the cloud in. Talkdesk is a cloud-based contact center software solution designed for SMBs and provides multiple channels of contact beyond voice.

Talkdesk Inc the leading cloud contact center for innovative enterprises today announced availability of Talkdesk Vacation Now a new COVID-19 relief and recovery solution designed to help travel and hospitality companies ready their contact centers to support anticipated surges in demand as the industry reboots. In addition to hellip. With their cloud service model adding features is done directly through the provider.

Talkdesk the contact center as a service CCaS provider announced a deepened integration with Microsoft last week geared at streamlining the experience for contact center workers. Combining enterprise performance with consumer simplicity Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers resulting in higher customer satisfaction productivity and cost savings. The provider helps businesses who dont want to outsource to professional centers to bring their customer contact in-house.

Choose business IT software and services with confidence. Unify your contact center with the rest of your enterprise Talkdesk for Zoom breaks down collaboration silos within your organizat. Talkdesk enables contact center supervisors to have greater visibility and insight into performance than ever before.

But in a vacuum those contact center metrics dont mean much. The contact center is a place driven by the quest for efficiency and effectiveness. Talkdesk is the only cloud contact center solution you need.

Talkdesk landed a top spot on Ventana Researchs 2021 Contact Center in the Cloud Value Index debuting ahead of 13 competitors to classify as an Exemplary Vendor for best overall performance in both product and customer experience. Combining enterprise performance with consumer simplicity Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers. Talkdesk CX Cloud is a new kind of cloud contact center an end-to-end solution on a single platform delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.

Connect with customers from anywhere. Automate the delivery of key contact center notifications based on caller experience agent coaching call volumes SLAs and more to alert relevant individuals or groups in Microsoft Teams. Higher customer satisfaction productivity and cost savings.

Respond quickly to changing contact center conditions in real time by connecting Talkdesk to Microsoft Teams. Consequently data is king. Next-generation cloud contact center platform for the digital age.

With a wide spectrum of measurable KPIs at their disposal contact center leaders must maintain focus and track metrics that contribute to achieving their business objectives. Equip your agents with best-in-class tools to work from home and engage with customers on any channel using the industrys most intuitive cloud contact center. Talkdesk is the cloud contact centre for innovative enterprises.

Talkdesk a company that provides cloud-based contact center software for enterprises has raised 143 million in a series C round of funding taking the companys valuation to more than 3 billion. Talkdesk is a cloud contact centre for the customer-obsessed. Read verified Talkdesk in Contact Center as a Service Reviews from the IT community.

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